ICMI's Customer Management Insight December issue

ICMI's Customer Management Insight December issue

This month’s issue is packed with useful ideas, innovative solutions and must-have resources for your call center.

BE SURE TO CHECK OUT OUR FEATURE ARTICLES THIS MONTH ON:

Workforce Optimization State of the Market: A look at the WFO industry, technology, opportunities and risks

Staffing and Scheduling for the “Free Agent” Workforce

Redefining CRM: How the latest CRM software suites exemplify new ways in which organizations are connecting with customers.

Data Security and Customer Privacy: Leading industry officials voice methods for protecting—and informing—customers.

Read ICMI's Customer Management Insight December issue Online